2027 Chrysler Pacifica Rearview Camera Recall: Free Fixes in Ontario

Yes, the 2027 Chrysler Pacifica is covered by NHTSA safety recall 26V531000, which Chrysler tracks internally as campaign 78D. The recall addresses radio software that may prevent the rearview camera image from displaying on the center screen when the van is shifted into reverse. The remedy is a free radio software update, delivered either over the air to your Uconnect system or installed by a dealer service center.

The problem is in the software that runs the center touchscreen. The camera hardware at the liftgate is not at fault. Federal Motor Vehicle Safety Standard No. 111 sets two rules here. The rearview image must appear within 2.0 seconds of the start of a backing event. The system must also default to that view every time the van is put in reverse. When radio software delays or blocks that feed, the van no longer meets the standard.

If the update has not reached your van yet, you can have it installed at our service center at 1202 Auto Center Dr, Ontario, CA 91761. Our factory-trained technicians apply the official Chrysler software. Chrysler covers the work at no cost. If your rearview display goes dark while you are backing up, use your interior and side mirrors until the fix is installed.^¶ Then call our service department at 909-321-9772 to arrange priority service.

¶ Driver-assist and safety systems are supplemental aids and are not a substitute for safe, attentive driving. Their effectiveness depends on weather, road, and traffic conditions and other factors. Always obey traffic laws and stay attentive to the road. See your owner’s manual for system details and limitations.

Cited Source: National Highway Traffic Safety Administration — recall 26V531000 campaign record and VIN lookup | eCFR, 49 CFR 571.111 — Standard No. 111, Rear visibility

Recall 26V531000 at a Glance

Chrysler filed campaign 26V531000 with NHTSA in August 2026. At the time of filing, Chrysler reported no crashes, injuries or fires tied to the condition. VINs became searchable on NHTSA.gov on August 20, 2026. Owner letters began going out on September 2, 2026. Own a 2027 Pacifica and have not received one? A VIN check is the fastest way to confirm where your van stands.

Cited Source: National Highway Traffic Safety Administration — recall 26V531000 campaign record | Mopar — official vehicle recall and service campaign FAQs for recall 78D

How Do I Know If My 2027 Pacifica Is Included in the Recall?

Every van has a 17-character Vehicle Identification Number, or VIN. Enter yours into the official NHTSA recall lookup tool or the official Mopar recall site. Either one returns every open campaign on that VIN, including 78D.

Where to Find Your VIN

Finding the VIN takes a few seconds. It is stamped on a plate at the lower driver-side corner of the windshield, where you can read it from outside the van. It also appears on the driver-side door jamb label. Your registration card, title and insurance documents carry it too.

1. Check the lower driver-side corner of the windshield from outside the vehicle.
2. Check the driver-side door jamb label, or your registration card, title or insurance paperwork.
3. Enter the 17-character VIN into the NHTSA recall lookup or the Mopar recall site.
4. Look for campaign 26V531000 or Chrysler recall 78D in the results.

If the check comes back with no open recalls, the software update has already been applied, either at the factory or over the air.

Cited Source: National Highway Traffic Safety Administration — recall lookup by VIN | Mopar — official VIN lookup and recall check | Mopar — VIN checks for recall 78D available from August 20, 2026

Free Recall Repairs at Our Ontario Service Center

You can have the recall repair done at no cost at our authorized service center. Our factory-trained technicians install the official Chrysler software update.

Federal law requires safety recall work to be free. That holds regardless of mileage, and whether you bought the van new or used. A dealer cannot charge you a deductible, a diagnostic fee or shop supply charges. A dealer cannot offset the cost against other work either. Our technicians check your VIN against Chrysler’s recall records. They reflash the radio module. Then they confirm the rearview image appears as soon as the van is shifted into reverse.

• Certified technicians install the official Chrysler software update using factory diagnostic tools.
• All recall work and related diagnostic scans are performed at no cost to you.

If your family maintenance list also includes routine filter changes or factory accessories, our parts center supplies genuine components built for Chrysler vehicles.

Cited Source: National Highway Traffic Safety Administration — motor vehicle safety defects and recalls | Consumer Reports — coverage of recall repair costs

How Long Does the Software Update Take?

The radio software update is a short job either way. Over the air, it usually installs in under half an hour, with the van parked and awake. At the dealership, the reflash runs well under an hour. Scheduling takes longer than the work itself. And because the remedy for 78D is software only, no camera, lens or module replacement is involved.

Cited Source: National Highway Traffic Safety Administration — recall 26V531000 remedy description | Mopar — over-the-air update delivery and dealer-visit guidance

Frequently Asked Questions About the 2027 Pacifica Rearview Camera Recall

Is the 2027 Chrysler Pacifica rearview camera recall fixed over the air or at the dealership?

Either one. Chrysler sends the fix as an over-the-air update, straight to the vehicle’s Uconnect system. You can also bring the van to an authorized dealership service center. When the over-the-air update is ready, a prompt appears on the center touchscreen. You accept the installation while parked. If your van misses the wireless update, or you would rather a technician verified it, our service team can flash the radio software by hand using factory diagnostic tools.

What should I do if my Pacifica backup camera display goes dark?

Does the backup camera screen stay dark or freeze when you shift into reverse? Put the van safely in park. Shut the engine off, then restart it to reset the Uconnect system. Until the software update is installed, rely on your interior rearview mirror and both side mirrors to check what is behind you.^¶ Then verify your VIN status and book a free recall appointment. That makes the fix permanent, rather than a restart away.

¶ Driver-assist and safety systems are supplemental aids and are not a substitute for safe, attentive driving. Their effectiveness depends on weather, road, and traffic conditions and other factors. Always obey traffic laws and stay attentive to the road. See your owner’s manual for system details and limitations.

The information in this article is general guidance and does not constitute a specific diagnostic or repair recommendation for any individual vehicle. Repair and maintenance decisions should be made in consultation with a certified technician based on the specific condition of your vehicle.

Who do I call with questions about Chrysler recall campaign 78D?

Call Chrysler customer assistance at 1-800-853-1403 for manufacturer-level questions about recall 78D, NHTSA campaign number 26V531000. Have your 17-character VIN ready. The representative can then pull your vehicle’s build history and recall completion status. You can also reach our service department directly at 909-321-9772. An advisor will look up your VIN and schedule your free software update. More answers to common service questions are in our Service FAQ.

Cited Source: National Highway Traffic Safety Administration — recall 26V531000 campaign record | Mopar — official vehicle recall and service campaign FAQs for recall 78D

Schedule Your Free Recall Repair in Ontario, CA

Getting your family vehicle fully updated takes one short appointment with our certified service team. Visit us at 1202 Auto Center Dr, Ontario, CA 91761. Our factory-trained technicians handle open recalls with official Chrysler software and diagnostic tools. Call our service department at 909-321-9772 to verify your VIN status or set a time. We serve Pacifica owners across Ontario, Corona, Norco, Claremont, West Covina and Riverside.

For more maintenance and repair guidance on your Chrysler, Dodge, Jeep or RAM, browse our service and parts tips.

Disclaimers

¶ Driver-assist and safety systems are supplemental aids and are not a substitute for safe, attentive driving. Their effectiveness depends on weather, road, and traffic conditions and other factors. Always obey traffic laws and stay attentive to the road. See your owner’s manual for system details and limitations.

Service Guidance — The information in this article is general guidance and does not constitute a specific diagnostic or repair recommendation for any individual vehicle. Repair and maintenance decisions should be made in consultation with a certified technician based on the specific condition of your vehicle.